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JD Powers and Assoc Survey
Posted: Tue May 24, 2011 6:51 pm
by nytq
So I was just asked to participate in a survey on the Kizzy that is supposedly for JD Powers and Assoc. Curious how many other on this site are being asked to participate? All in all I would rate the survey with a solid A taking all into consideration and what my experience has been. I'm sure if some on this site with the bad experiences get the survey they will Kill the car LOL.
Re: JD Powers and Assoc Survey
Posted: Tue May 24, 2011 7:24 pm
by Moto
how where you asked?
Re: JD Powers and Assoc Survey
Posted: Tue May 24, 2011 7:42 pm
by nytq
By email and then by mail.
Re: JD Powers and Assoc Survey
Posted: Wed May 25, 2011 2:33 am
by Eric998765
I got mine in the (snail) mail last week, which was about 2-3 weeks after purchase. I do plan on filing it out but haven't yet.
Re: JD Powers and Assoc Survey
Posted: Wed May 25, 2011 11:59 am
by Ronzuki
I received one in the mail shortly after I purchased back in the fall. Very lengthy, I completed it on-line.
Re: JD Powers and Assoc Survey
Posted: Wed May 25, 2011 1:18 pm
by AlexRuiz
There are at least 2 JD power surveys that we might receive, one for sales satisfaction and one for the car itself (initial quality study)
I got the sales satisfaction survey shortly after I bought the car, and honestly I couldn't give the sales team anything less than a straight perfect 10. Thanks Don, Amber and the rest of the team at Wright Suzuki in Wexford, PA!
I got recently an email from Suzuki about receiving the initial quality study through snail mail, which is to rate my experience with the NEW car. I am anxious getting about this one
Re: JD Powers and Assoc Survey
Posted: Fri May 27, 2011 6:40 am
by JDReichert
We were part of their initial survey in March 2010 after we purchased our SLS. We received the survey in the USPS. Seemed to be a very comprehensive document.
Jerry 2010 SLS, 1977 Mercedes-Benz 280SL, 1983 BMW 633CSi
Re: JD Powers and Assoc Survey
Posted: Tue May 31, 2011 1:30 am
by BC30
I wish they would put out a survey about the service departments. The one at Milford Suzuki would have less than favorable marks. I think my salesman and the sales staff did well, service.........
Re: JD Powers and Assoc Survey
Posted: Tue May 31, 2011 1:50 pm
by Ronzuki
I wanted to say that I mis-spoke earlier...my original, lengthy, survey was from Maritz Research and not JD Powers. The JD Powers one was a service only survey regarding the belt tensioner replacement. I've just recieved a second, shorter, survey from Maritz Research with many of the same type questions as the original...why, I don't know....maybe a 'down the road' follow up to the original??
Re: JD Powers and Assoc Survey
Posted: Wed Jun 01, 2011 3:11 am
by RjKizashi
Filled out the same long questionnaire a month or so ago .... gave the Kizzy HIGH marks on everything.